ADT® Authorized Dealer Serving The Entire New Orleans Metro Area
Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool modernizes the practice of providing a neighbor a key to your house. It eliminates the need for actual keys or access codes and allows you to oversee who has access to your New Orleans home and for how long. Discover more about how you can implement it with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to watch your pets, collect your mail, or water your plants when you leave home. Typically, you would just give them a key to your house. You now have a better option. Thanks to ADT's Trusted Neighbor Feature, you’ll never have to fret over lost keys or doors left unlocked. 

All you need is an ADT home security system, a Google Nest video doorbell, a smart door lock, and the ADT+ app that brings everything together. Here’s how the service works: 

  1. You assign access to a trusted individual, like a neighbor or family member, through the ADT+ app.
  2. Following that, you set permissions. You can give neighbors timed access, allowing them to come and go during specific hours, or event-based entry. For example, if a box arrives, the system can unlock the door to allow your neighbor to take it indoors once it verifies them.
  3. When you’ve programmed access, your Google Nest Doorbell camera with familiar face capability verifies your neighbor when they proceed toward the door.
  4. Your ADT security system will deactivate the alarm and deactivate the lock when the person is authenticated as an approved guest.
  5. You receive instant alerts as your neighbor comes and goes. The app also offers a detailed log. 
  6. Once the trusted neighbor departs, your smart door lock secures independently to shield your home.

You are able to provide access for anyone you would like, such as a dog walker, a repair person, or a friend who shows up when you’re out. This service is also helpful during emergencies, specifically when you’re not around. To illustrate, if a water sensor goes off, your system can provide event-driven access so someone can turn off the water supply. Configuring permissions is simple with the intuitive app. 

Make Your New Orleans Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is an excellent example of how ADT makes life easier and your New Orleans home more versatile and secure. This feature isn’t only for neighbors and guests, as you’ll enjoy the face recognition and auto-unlock functionality when you have your hands full of children or deliveries. After you're inside, the door secures behind you automatically.

Customize Your ADT Home Security System In New Orleans With Advanced Tools

Enjoy features like ADT Trusted Neighbor and Google Nest cameras with a full-featured home security system in New Orleans from Secure24 Alarm Systems. An authorized ADT dealer, we’re excited to bring you the latest technology from the leader in home security. Call (504) 291-4028 today to get started. Our knowledgeable team can answer whatever questions you have about the ADT+ app, Google Nest cameras, and how to make things work seamlessly.